Digital Impact Manager Role: Digital Impact Manager Reports to: Head of Impact Management Salary: Competitive commensurate with skills and experience About us Raising IT is transforming the way the not-for-profit sector market themselves to increase their income and impact. We’re the largest provider of third sector website tools, working with over 300 amazing clients such as Street League, Lepra and The Woodlands Trust. We’re a rare breed of company that combines making a massive difference to important causes with being an exciting fast-growth tech company. We’re looking for people to join our caring and passionate team to come on our journey of building a world-changing, world-class company. About this awesome role As an experienced digital marketeer/account handler, you’ll be working with a variety of our not-for-profit clients to help them with their ongoing website strategy and getting the most from the Raising IT platform. You will advise clients based on digital marketing best practice with the aim to empower clients to make the most amount of impact via the platform. The role will also require a good knowledge of Google Analytics as we support clients with goal setting and tracking. What you'll be doing Directly working with clients on group and individual basis on questions and requests related to the platform, including advising clients on how to make best use of the product. Monitoring impact and producing reports related to performance of clients you work with. Establishing productive, professional partnerships with the assigned key people on the client teams we work with. Making sure all client requests are managed in a timely fashion. Building and maintaining relationship with top tier clients. Assisting the Head of Impact with wider digital projects, event organisation and email management. Keeping abreast of new digital developments and digital best practice in order to always offer clients up to date advice. What we're looking for Strong organisational and detailed execution skills, ability to handle multiple tasks and meet deadlines in a fast-paced environment Excellent communication skills, verbal and written, with the ability to adapt to different styles and contexts Resilient and focused; able to maintain focus on a shared vision while adapting to change and viewing challenges as opportunities Ability to grow and take on new responsibilities and self-learn with enthusiasm in a fast-changing environment Strong communications skills, and in particular the ability to explain technical ideas to those with less technical knowledge Proven achiever who can get things done autonomously What it takes to do the job Experience in the charity sector is desirable, but not essential Working knowledge of Google Analytics Adwords experience desirable but not essential Knowledge and understanding of wider digital marketing environment Ability to demonstrate genuine empathy for our customers Managing and growing relationships with range of clients Why we should work together We’re solving a big problem. The nonprofit sector is a multi-trillion dollar industry that spends a sickening amount on old school marketing approaches. We’re working to create systemic change so that more money can be directed to the vital front-line services charities provide. We’ve grown quickly to become the market leader in the UK, and are uniquely positioned to continue our rapid expansion. We have all the benefits that come with working at a dynamic tech start-up. Great Shoreditch HQ, a vibrant workplace with regular socials, a relaxed and caring atmosphere that puts our staff first and most importantly a knowledge that every day you’re working to make a big difference to important causes we care about. How to apply Email your CV along with a cover letter explaining what you will bring to the role and why you want to do this job to: firstname.lastname@example.org We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Please note we are not using recruitment agencies to fill this role.